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中 ｜ ENG

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Privacy Statement

 

General Principle

In compliance with the Personal Data (Privacy) Ordinance, Haven of Hope Christian Service (HOHCS) and/ or its service units is committed to safeguard the personal information of web users. Personal data, including but not limited to name, telephone number, facsimile number, address, email address, record of donation will only be collected to organize, coordinate and carry out activities to support or encourage charitable and /or health related works organized and undertaken by HOHCS and/ or its service units and to publicize and promote such works. All reasonably practicable actions shall be taken to ensure that personal data collected and retained are accurate and securely protected. No personal data shall be disclosed to other organization or individuals without consent of the web users.

 

Collection and Use

When web users visit the website of HOHCS, our service provider will only record their IP address and the pages browsed. No personally identifiable information shall be collected. The aggregate information about the number and types of visitors will be used for conducting analysis for website improvement.

 

Storage and Access

All personal information that web user provides to HOHCS is secured on HOHCS's server with restricted access. HOHCS reserves the right to use agents, who are bound by strict confidentiality guideline, to perform storage and processing functions. Only designated staff or agents are permitted to view user’s personal data.

 

Online Registration / Online Donation

When web users register or donate, their personal information will be securely encrypted, in which credit card information will only be collected by the Visa/Master companies via their payment gateway for the purpose of processing the donation payment. HOHCS will not disclose any of such information. Other personal information such as donor's name, telephone number, facsimile number, address, email address and record of donation will only be used for the purposes of issuing and sending of donation receipts and mailing of promotional materials by HOHCS.

 

Update and Removal

If web users would like to update or remove their personal information from the database of HOHCS, please email your request to crd@hohcs.org.hk or write to our Communications and Resource Development Department. Address is as follows:
Communications and Resource Development Department
Haven of Hope Christian Service
7 Haven of Hope Road
Tseung Kwan O, NT
Hong Kong

 

Disclaimer

The information provided by Haven of Hope Christian Service (HOHCS) on this Website is for general information only. While every effort has been made to ensure that the information on this Website is accurate, the HOHCS expressly disclaims liability for errors or omissions in such information and materials.

 

Users who link from the HOHCS Website to sites provided by other organisations should be aware that the information on those sites has been compiled and issued by those organisations. The HOHCS accepts no responsibility for the content of any site to which a hypertext link from this site exists and shall not be liable for any loss or damage arising from or related to its use.

免責聲明

基督教靈實協會(下稱"本會")在本網頁所載的資料只供參考之用。雖然本會已盡力確保本網頁的資料準確，但本會不會保證該等資料均準確無誤。本會不會對任何錯誤或遺漏承擔法律責任。

 

如使用者由本會網頁連結至其他機構所提供的網頁，必須注意該等網頁是由網頁所屬機構編製及提供。本會不會對本網頁所連結的網頁內容負責，亦不會對因使用該等連結引致的損失或損害承擔責任。

私隱條款

基本條文

根據《個人資料（私隱）條例》，基督教靈實協會 (靈實) 及/ 或其服務單位採用以下政策，以確保網頁使用者之個人資料在得到保密。個人資料包括及不限於姓名、電話、傳真、地址、電郵地址及捐款紀錄將用作募捐、組織及籌辦活動以支持、響應、宣傳和推廣我們舉辦的慈善及/或促進健康的工作。靈實採取一切合理、可行的措施以確保個人資料在收集和儲存的過程中得到保護。在未得到網頁使用者同意之前，本院絕不會向外披露任何個人資料。

 

個人資料的收集和使用

網頁伺服器會將閱覽者的一般資料紀錄下來，紀錄只會顯示閱覽者的網路位址及所閱覽的網頁，不會收集任何足以識辨瀏覽者身份的資料。這些資料只會用於統計用途，以優化靈實網頁。

 

個人資料的儲存和取用

所有由網頁使用者提供的個人資料，在伺服器上取用是受到限制的。只有需要執行合法行動的員工或代理人才可使用。

 

網上登記及捐款

當閣下在本網站註冊或通過本網站捐款時，閣下的個人資訊會被安全加密。閣下的信用卡資料只會按必要性為處理捐款而被傳給第三方（如發卡公司）。靈實不會披露任何信用卡資料給任何其他第三方。其他資料則用作記錄、鳴謝捐款和發出收據等工作。

 

個人資料更新及刪除

若資料當事人希望更新或刪除有關個人資料，請將要求電郵至crd@hohcs.org.hk，或致函通知傳訊及籌募部。
地址：
基督教靈實協會
傳訊及籌募部
香港新界將軍澳靈實路七號

Disclaimer

The information provided by Haven of Hope Christian Service (HOHCS) on this Website is for general information only. While every effort has been made to ensure that the information on this Website is accurate, the HOHCS expressly disclaims liability for errors or omissions in such information and materials.

 

Users who link from the HOHCS Website to sites provided by other organisations should be aware that the information on those sites has been compiled and issued by those organisations. The HOHCS accepts no responsibility for the content of any site to which a hypertext link from this site exists and shall not be liable for any loss or damage arising from or related to its use.

Privacy Statement

 

General Principle

In compliance with the Personal Data (Privacy) Ordinance, Haven of Hope Christian Service (HOHCS) and/ or its service units is committed to safeguard the personal information of web users. Personal data, including but not limited to name, telephone number, facsimile number, address, email address, record of donation will only be collected to organize, coordinate and carry out activities to support or encourage charitable and /or health related works organized and undertaken by HOHCS and/ or its service units and to publicize and promote such works. All reasonably practicable actions shall be taken to ensure that personal data collected and retained are accurate and securely protected. No personal data shall be disclosed to other organization or individuals without consent of the web users.

 

Collection and Use

When web users visit the website of HOHCS, our service provider will only record their IP address and the pages browsed. No personally identifiable information shall be collected. The aggregate information about the number and types of visitors will be used for conducting analysis for website improvement.

 

Storage and Access

All personal information that web user provides to HOHCS is secured on HOHCS's server with restricted access. HOHCS reserves the right to use agents, who are bound by strict confidentiality guideline, to perform storage and processing functions. Only designated staff or agents are permitted to view user’s personal data.

 

Online Registration / Online Donation

When web users register or donate, their personal information will be securely encrypted, in which credit card information will only be collected by the Visa/Master companies via their payment gateway for the purpose of processing the donation payment. HOHCS will not disclose any of such information. Other personal information such as donor's name, telephone number, facsimile number, address, email address and record of donation will only be used for the purposes of issuing and sending of donation receipts and mailing of promotional materials by HOHCS.

 

Update and Removal

If web users would like to update or remove their personal information from the database of HOHCS, please email your request to crd@hohcs.org.hk or write to our Communications and Resource Development Department. Address is as follows:
Communications and Resource Development Department
Haven of Hope Christian Service
7 Haven of Hope Road
Tseung Kwan O, NT
Hong Kong