Haven of Hope Christian Service
基督教靈實協會

Privacy Policy Statement

1. Statement of Policy

Haven of Hope Christian Service and/or its service units (“HOHCS” or “we”) is committed to fully implementing and complying with the data protection principles and all relevant provisions under the Personal Data (Privacy) Ordinance (“the Ordinance”), and to taking all reasonable and practicable measures to maintain data accuracy, confidentiality, and security. This statement sets out the policies and practices adopted by HOHCS regarding the collection, use, handling, retention, and disclosure of personal data.

2. Personal Information Collection Statement

Provision of personal data to HOHCS is generally voluntary unless otherwise specified. A failure to provide the requested personal data, or the provision of inaccurate or incomplete information may result in HOHCS not being able to process the relevant request, application, enquiry or provide services. Personal data collected includes, but is not limited to, name, contact details (telephone, fax, email address, mailing address, etc.), identity document details (where applicable), donation records, and personal or health information relevant to service provision (collected only where necessary for service delivery).

When we collect your personal data, we will provide you with a Personal Information Collection Statement ("PICS") at the time of collection in an appropriate format and manner. The statement will clearly specify the purposes for which the data is collected, the categories of persons to whom the data may be disclosed, and whether the data may be accessed by third parties. It will also indicate whether provision of the data is voluntary or mandatory, and the consequences of failing to provide such data.

3. Purposes for Retention and Use of Personal Data

HOHCS will use your personal data only for the purposes stated at the time of collection, which include but are not limited to:

Service-related purposes: processing applications, enquiries, or donations;
Administrative, statistical, research purposes and service development recommendations;
Recruitment and human resource management purposes, relating to such matters as employees' appointment, employment benefits, termination, performance appraisal and discipline, etc.;
Organising fundraising, events, responding, promoting, or publicising our charitable and/or health-related activities (direct marketing use requires your prior consent);
Complying legal and regulatory requirements, which may include crime prevention, detection, and investigation as requested by government departments, auditors, or other statutory authorities;
Leveraging AI systems for logical decision-making and analytical research, to improve service quality and optimize operational efficiency;
Other uses for which you have given consent.

4. Information Collected When You Visit HOHCS’s Websites

When you visit HOHCS’ websites, the webserver makes a record of your visit that includes your Internet Protocol (IP) address and the pages visited, but does not collect any personally identifiable information under this circumstance. Such information is used solely for the purpose of maintaining and improving our websites.
Any personal data transmitted via the Internet and stored on our servers is subject to access restrictions. Only authorized staff members of HOHCS, or contracted agents bound by agreement, are permitted to use your personal data and solely for legitimate purposes.

5. Disclosure and Transfer of Personal Data

HOHCS will not disclose or transfer your personal data to any third parties without your prior consent. However, such data may be disclosed and/or transferred under the following circumstances:

To service providers or contractors engaged by HOHCS who are bound by confidentiality obligations, for the purpose of assisting in service delivery.
Where permitted or required by law, court order, or regulatory authority.
With your prior consent, for other relevant purposes.

All third parties to whom personal data is disclosed or transferred are limited to performing the specified functions and are required to safeguard the privacy and security of such data.

6. Outsourcing Arrangements

HOHCS may outsource the storage or processing of your personal data to third-party cloud service providers bound by confidentiality obligations. Your personal data may be stored or processed outside the jurisdiction of Hong Kong. However, we remain ultimately responsible for the protection of personal data under the law and will ensure that cloud service providers fulfill their responsibilities under contractual terms, including data security safeguards, arrangements for data deletion, and notification mechanisms in the event of a data breach.

7. Online Registration and Donations

When you register or donate online, your personal information will be securely encrypted, in which credit card information will only be collected by the Visa/Master companies via their payment gateway for the purpose of processing the donation payment. HOHCS will not disclose any of such information. Other personal information such as donor's name, telephone number, facsimile number, address, email address and record of donation will only be used for the purposes of issuing and sending of donation receipts and mailing of promotional materials by HOHCS.

8. Data Retention and Protection Measures

HOHCS takes appropriate steps to protect the personal data we hold against unauthorized or accidental access, processing, erasure, loss or use. Your personal data will be retained for a period reasonably necessary to fulfill the purposes for which it was collected and in compliance with applicable legal requirements. Upon fulfillment of such purposes, the data will be securely deleted or anonymized.

9. Your Rights

In accordance with the Personal Data (Privacy) Ordinance, you have the right to access, amend, delete, or restrict the use of your personal data provided to us, and to request cessation of use of your personal data for promotional purposes. You may direct your request in writing to our Data Protection Officer. HOHCS undertakes to respond to your enquiry, request, or complaint within a reasonable time.

10. Contact Us

For any enquiries or requests regarding this Privacy Policy or the use of your personal data, please contact:

For website registration and donations	For human resource management	For other enquiries
Data Protection Officer Communications and Resource Development Department Haven of Hope Christian Service 7 Haven of Hope Road Tseung Kwan O, New Territories Hong Kong Email: crd@hohcs.org.hk	Data Protection Officer Staff Engagement Department Haven of Hope Christian Service 7 Haven of Hope Road Tseung Kwan O, New Territories Hong Kong Email: se.dpo@hohcs.org.hk	Data Protection Officer Haven of Hope Christian Service 7 Haven of Hope Road Tseung Kwan O, New Territories Hong Kong Email: dpo@hohcs.org.hk

11. Policy Review and Updates

We keep our privacy policy statement under regular review. This statement was last updated on 22 September 2025.

12. Interpretation

In the event of any inconsistency between the English version and the translated version of this statement, the English version shall prevail.

Disclaimer

The information provided by Haven of Hope Christian Service (HOHCS) on this Website is for general information only. While every effort has been made to ensure that the information on this Website is accurate, the HOHCS expressly disclaims liability for errors or omissions in such information and materials.

Users who link from the HOHCS Website to sites provided by other organisations should be aware that the information on those sites has been compiled and issued by those organisations. The HOHCS accepts no responsibility for the content of any site to which a hypertext link from this site exists and shall not be liable for any loss or damage arising from or related to its use.

免責聲明

基督教靈實協會(下稱"本會")在本網頁所載的資料只供參考之用。雖然本會已盡力確保本網頁的資料準確，但本會不會保證該等資料均準確無誤。本會不會對任何錯誤或遺漏承擔法律責任。

如使用者由本會網頁連結至其他機構所提供的網頁，必須注意該等網頁是由網頁所屬機構編製及提供。本會不會對本網頁所連結的網頁內容負責，亦不會對因使用該等連結引致的損失或損害承擔責任。

基督教靈實協會
HAVEN OF HOPE CHRISTIAN SERVICE

私隱條款

1. 條款聲明

基督教靈實協會及/或其服務單位（下稱「靈實」或「我們」）致力遵守《個人資料（私隱）條例》原則及各項有關規定，並採取一切合理、可行的措施，以確保所收集及儲存的個人資料準確、保密及受到妥善保障。本聲明旨在闡明靈實於收集、使用、處理、保存及披露個人資料時所採取的政策和做法。

2. 收集個人資料聲明

除非另有指明，您向靈實提供的個人資料一般屬自願性質。若未能提供所需的個人資料，或所提供的資料不正確或不完整，可能導致靈實無法處理有關的要求、申請、查詢或提供相關服務。所收集的個人資料包括但不限於：姓名、聯絡資料（電話、傳真、電郵地址、郵寄地址等）、身份證明文件資料（如適用）、捐款紀錄，以及與服務提供有關的個人狀況或健康資料（僅在服務需要時收集）。

當我們收集您的個人資料時，將於收集時以適當的形式及方式向您提供《個人資料收集聲明》。該聲明將清楚載明資料的使用目的、可能披露的對象及第三方可否取得有關資料，並說明提供資料屬自願或必須的性質，以及不提供資料可能導致的後果。

3. 保存及使用個人資料的目的

靈實將依照在收集資料時所說明的目的使用該等資料，包括但不限於本項所列的目的：

服務相關用途：處理申請、查詢或捐款；
用作行政、統計及研究之需要及未來服務開發建議；
用作招聘及人力資源管理用途，例如有關僱員的聘任、福利、解僱、工作表現評核、紀律等事宜；
用作募捐、組織及籌辦活動以支持、響應、宣傳和推廣我們舉辦的慈善及/或促進健康的工作（須事先獲您的同意才用於直接促銷）；
履行法律和法規要求：這可能包括由政府部門、審計或其他根據適用法律不時規定的義務所要求進行的犯罪預防、偵查和調查；
透過 AI 系統使用你的個人資料，以進行邏輯決策及分析研究，從而提升服務質素及營運效能；
其他您已同意的用途。

4. 瀏覽靈實網站時被收集的資料

當您瀏覽靈實的網站時，伺服器會記錄您的到訪資料，包括您的 IP 地址及瀏覽的網頁，但不會收集任何足以識辨瀏覽者身份的資料。這些資料只會用於作維持及改善網站運作的用途。
凡經由互聯網提供的個人資料，在伺服器上取用是受到限制的。靈實規定只有獲准使用所收集的資料作合法目的的靈實員工或受合約約束的代理人才可以使用您的個人資料。

5. 個人資料之披露及轉移

在未得到您的同意之前，靈實絕不會向任何第三方披露及/或轉移您的個人資料。但於以下情況，靈實可能會披露及/或轉移您的個人資料：

向受靈實委託及須受保密約束的服務供應商或承辦商，以協助靈實提供服務。
當必須遵守法律、法庭命令或監管機構要求時。
在獲得您事先同意的情況下作其他相關之用途。

所有轉交資料的第三方均僅限於執行相關職能，並有責任保障資料的私隱及保安。

6. 外判安排

靈實可能會將您的個人資料儲存或處理工作外判予受保密約束第三方雲端服務供應商。您的個人資料可能會於香港以外的司法管轄區儲存或處理。儘管如此，靈實仍承擔保障個人資料的最終法律責任，並將確保雲端服務供應商依據合約條款履行其責任，包括資料安全保障、資料刪除安排，以及資料外洩事件的通報機制。

7. 網上登記及捐款

當您在本網站註冊或通過本網站捐款時，您的個人資訊會被安全加密。您的信用卡資料只會按必要性為處理捐款而被傳給第三方（如發卡公司）。靈實不會披露任何信用卡資料給任何其他第三方。其他資料則用作記錄、鳴謝捐款和發出收據等工作。

8. 個人資料保存及保安

靈實採取了適當的技術和行政措施，以保障所持有的個人資料免於遺失、未經授權的查閱、處理、刪除或使用。靈實會根據收集資料的目的及法律規定的要求，保存您的個人資料一段合理期間。當相關目的完成後，資料將會被安全刪除或匿名化處理。

9. 您的權利

根據《個人資料（私隱）條例》，您有權查閱、更改、刪除或限制使用所提供的個人資料，及申請停止使用您的個人資料作推廣之用途，如欲提出相關要求，請以書面與我們的資料保障主任聯絡。靈實承諾於合理時間內回應您的查詢、要求或投訴。

10. 聯絡我們

如對本私隱條款或您的個人資料使用有任何查詢或要求，請聯絡：

網站登記及捐款事宜	用於人力資源管理	其他查詢
香港新界將軍澳靈實路七號基督教靈實協會傳訊及籌募部資料保障主任電郵：crd@hohcs.org.hk	香港新界將軍澳靈實路七號基督教靈實協會人力資源部資料保障主任電郵：se.dpo@hohcs.org.hk	香港新界將軍澳靈實路七號基督教靈實協會資料保障主任電郵：dpo@hohcs.org.hk

11. 條款修訂

靈實會定期檢討私隱條款。本條款的最近更新日期為 2025 年 9 月 22 日。

12. 適用文本

本章則之英文本與中文譯本文義如有歧異，概以英文本為準。

私隱條款
最後更新日期為 2025 年 9 月 22 日