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不少長者希望留在自己的安樂窩安享晚年,在熟悉的環境中以自己喜歡的方式自由自在地生活,在熟悉的親人陪伴下也會比較安心,而他們身邊的護老者,尊重他們的選擇,為所愛的人承擔起照顧的工作。在長者照護的漫漫路途上,護老者可能需要適應照顧者的身份和生活模式,或多或少都會面對種種困難和壓力。

一般而言,藉由分擔護老者的工作,如為長者洗澡、做運動、送飯、陪診等,減輕他們在照顧上的壓力,已經是在間接支援護老者。靈實改善家居及社區照顧服務抱著積極進取的精神,不但提供支援長者的服務,更走多一步,給予護老者直接的愛心關懷。由於很多時候護老者都以長者的需求為重,往往忽略了自身的身心需要,因此我們針對護老者推出了動靜皆宜的活動計劃,在漫長的照顧路上為他們的生命帶來正面改變。

「鬆一鬆創新肌」計劃於半年前推出,體能導師會上門向護老者教授常用的身體伸展及提升肌肉力量的動作,以舒緩痛症及減少在看護時受傷的機會。謝女士自從丈夫在上年中風後,對於丈夫的身體狀況十分憂慮,甚至都不敢外出,即使有工人在家,她都會因放不下老伴而婉拒親友的邀約,更逐漸因憂慮而經常失眠,身心都感到乏力。在專業團隊介入下,謝女士參加了「鬆一鬆創新肌」計劃,慢慢建立了運動習慣,明顯覺得步伐比以前有力,每晚更能睡上至少4小時。自身體狀況好轉後,她終於有精力重新開始接觸親友,恢復社交,讓心靈上的孤單和焦慮有所緩和。她非常感謝同工們的幫助,使她能重整生活,尋回自我,更感謝服務計劃不單將注意力放在長者身上,也會重視照顧者。她在計劃中體會到須好好照顧自己的身心靈,才能照顧身邊的家人,這得著成為她照顧路上的生機及動力。

既然有動態的活動,自然也有一些靜態的活動。服務計劃會安排同工上門與護老者一起做手作、畫畫、玩桌上遊戲等,透過一段寧靜放鬆的時間為他們紓減壓力,也間接提供社交和抒發情緒的機會。唐小姐為全職照顧者,主要照顧母親,唯母親十分倚賴女兒,可形容為「好痴身」。唐小姐希望可以讓自己放鬆一下,但不論想外出參加活動,或是找人代為短暫照顧都不可行。當她知道我們有為護老者而設的到戶活動時,感到十分驚訝及雀躍:「竟然不出門都可以有活動參加」。在過程中,長者都有參與部分活動環節,她們一同做手工,建立二人在日常照顧生活外的共同回憶和話題。同時,唐小姐亦透過專注做手作的過程找到「Me Time」,使平日集中在母親身上的注意力得到片刻的轉移,在不用擔心離開母親的情況下好好放鬆心情,享受尋找自我的快樂。

作者為基督教靈實協會同工

Privacy Statement

Statement of Policy

Haven of Hope Christian Service and/or its service units (“HOHCS”) is committed to fully implementing and complying with the data protection principles and all relevant provisions under the Personal Data (Privacy) Ordinance (“the Ordinance”), and to taking all reasonable and practicable measures to maintain data accuracy, confidentiality, and security. This statement sets out the policies and practices adopted by HOHCS regarding the collection, use, handling, retention, and disclosure of personal data.

 

Personal Information Collection Statement

Provision of personal data to HOHCS is generally voluntary unless otherwise specified. A failure to provide the requested personal data, or the provision of inaccurate or incomplete information may result in HOHCS not being able to process the relevant request, application, enquiry or provide services. Personal data collected includes, but is not limited to, name, contact details (telephone, fax, email address, mailing address, etc.), identity document details (where applicable), donation records, and personal or health information relevant to service provision (collected only where necessary for service delivery). When we collect your personal data, we will provide you with a Personal Information Collection Statement ("PICS") at the time of collection in an appropriate format and manner. The statement will clearly specify the purposes for which the data is collected, the categories of persons to whom the data may be disclosed, and whether the data may be accessed by third parties. It will also indicate whether provision of the data is voluntary or mandatory, and the consequences of failing to provide such data.

 

Purposes for Retention and Use of Personal Data

HOHCS will use your personal data only for the purposes stated at the time of collection, which include but are not limited to:

  • Service-related purposes: processing applications, enquiries, or donations.
  • Administrative, statistical, research purposes and service development recommendations.
  • Organising fundraising, events, responding, promoting, or publicising our charitable and/or health-related activities (direct marketing use requires your prior consent).
  • Complying legal and regulatory requirements, which may include crime prevention, detection, and investigation as requested by government departments, auditors, or other statutory authorities.
  • Other uses for which you have given consent.

 

Information Collected When You Visit HOHCS’s Websites

When you visit HOHCS’ websites, the webserver makes a record of your visit that includes your Internet Protocol (IP) address and the pages visited, but does not collect any personally identifiable information under this circumstance. Such information is used solely for the purpose of maintaining and improving our websites.

 

Any personal data transmitted via the Internet and stored on our servers is subject to access restrictions. Only authorized staff members of HOHCS, or contracted agents bound by agreement, are permitted to use your personal data and solely for legitimate purposes.

 

Online Registration and Donations

When you register or donate online, your personal information will be securely encrypted, in which credit card information will only be collected by the Visa/Master companies via their payment gateway for the purpose of processing the donation payment. HOHCS will not disclose any of such information. Other personal information such as donor's name, telephone number, facsimile number, address, email address and record of donation will only be used for the purposes of issuing and sending of donation receipts and mailing of promotional materials by HOHCS.

 

Disclosure and Transfer of Personal Data

HOHCS will not disclose or transfer your personal data to any third parties without your prior consent. However, such data may be disclosed and/or transferred under the following circumstances:

  • To service providers or contractors engaged by HOHCS who are bound by confidentiality obligations, for the purpose of assisting in service delivery.
  • Where permitted or required by law, court order, or regulatory authority.
  • With your prior consent, for other relevant purposes.

 

All third parties to whom personal data is disclosed or transferred are limited to performing the specified functions and are required to safeguard the privacy and security of such data.

 

Data Retention and Protection Measures

HOHCS takes appropriate steps to protect the personal data we hold against unauthorized or accidental access, processing, erasure, loss or use. Your personal data will be retained for a period reasonably necessary to fulfill the purposes for which it was collected and in compliance with applicable legal requirements. Upon fulfillment of such purposes, the data will be securely deleted or anonymized.

 

Your Rights

In accordance with the Personal Data (Privacy) Ordinance, you have the right to access, amend, delete, or restrict the use of your personal data provided to us, and to request cessation of use of your personal data for promotional purposes. You may direct your request in writing to our Data Protection Officer. HOHCS undertakes to respond to your enquiry, request, or complaint within a reasonable time.

 

Contact Us

For any enquiries or requests regarding this Privacy Policy or the use of your personal data, please contact:

 

For website registration and donations:For other enquiries: 
Communications and Resource Development Department 

Data Protection Officer

 
Haven of Hope Christian Service

7 Haven of Hope Road

Tseung Kwan O, New Territories

Hong Kong

Haven of Hope Christian Service

7 Haven of Hope Road

Tseung Kwan O, New Territories

Hong Kong

 
Email: crd@hohcs.org.hkEmail: dpo@hohcs.org.hk 

 

Policy Review and Updates

We keep our privacy policy statement under regular review. This statement was last updated on __ September 2025.

 

Interpretation

In the event of any inconsistency between the English version and the translated version of this statement, the English version shall prevail.

 

Disclaimer

The information provided by Haven of Hope Christian Service (HOHCS) on this Website is for general information only. While every effort has been made to ensure that the information on this Website is accurate, the HOHCS expressly disclaims liability for errors or omissions in such information and materials.

 

Users who link from the HOHCS Website to sites provided by other organisations should be aware that the information on those sites has been compiled and issued by those organisations. The HOHCS accepts no responsibility for the content of any site to which a hypertext link from this site exists and shall not be liable for any loss or damage arising from or related to its use.

免責聲明

基督教靈實協會(下稱"本會")在本網頁所載的資料只供參考之用。雖然本會已盡力確保本網頁的資料準確,但本會不會保證該等資料均準確無誤。本會不會對任何錯誤或遺漏承擔法律責任。

 

如使用者由本會網頁連結至其他機構所提供的網頁,必須注意該等網頁是由網頁所屬機構編製及提供。本會不會對本網頁所連結的網頁內容負責,亦不會對因使用該等連結引致的損失或損害承擔責任。

私隱條款

條款聲明

基督教靈實協會及/或其服務單位(下稱「靈實」)致力遵守《個人資料(私隱)條例》原則及各項有關規定,並採取一切合理、可行的措施,以確保所收集及儲存的個人資料準確、保密及受到妥善保障。本聲明旨在闡明靈實於收集、使用、處理、保存及披露個人資料時所採取的政策和做法。

 

收集個人資料聲明

除非另有指明,你向靈實提供的個人資料一般屬自願性質。若未能提供所需的個人資料,或所提供的資料不正確或不完整,可能導致靈實無法處理有關的要求、申請、查詢或提供相關服務。所收集的個人資料包括但不限於:姓名、聯絡資料(電話、傳真、電郵地址、郵寄地址等)、身份證明文件資料(如適用)、捐款紀錄,以及與服務提供有關的個人狀況或健康資料(僅在服務需要時收集)。當我們收集您的個人資料時,將於收集時以適當的形式及方式向您提供《個人資料收集聲明》。該聲明將清楚載明資料的使用目的、可能披露的對象及第三方可否取得有關資料,並說明提供資料屬自願或必須的性質,以及不提供資料可能導致的後果。

 

保存及使用個人資料的目的

靈實將依照在收集資料時所說明的目的使用該等資料,包括但不限於本項所列的目的:

  • 服務相關用途:處理申請、查詢或捐款。
  • 用作行政、統計及研究之需要及未來服務開發建議。
  • 用作募捐、組織及籌辦活動以支持、響應、宣傳和推廣我們舉辦的慈善及/或促進健康的工作(須事先獲您的同意才用於直接促銷)。
  • 履行法律和法規要求:這可能包括由政府部門、審計或其他根據適用法律不時規定的義務所要求進行的犯罪預防、偵查和調查。
  • 其他您已同意的用途。

 

瀏覽此網站時被收集的資料

  • 當你瀏覽靈實的網站時,伺服器會記錄你的到訪資料,包括你的IP地址及瀏覽的網頁,但不會收集任何足以識辨瀏覽者身份的資料。這些資料只會用於作維持及改善網站運作的用途。
  • 凡經由互聯網提供的個人資料,在伺服器上取用是受到限制的。靈實規定只有獲准使用所收集的資料作合法目的的靈實員工或受合約約束的代理人才可以使用您的個人資料。

 

網上登記及捐款

當閣下在本網站註冊或通過本網站捐款時,閣下的個人資訊會被安全加密。閣下的信用卡資料只會按必要性為處理捐款而被傳給第三方(如發卡公司)。靈實不會披露任何信用卡資料給任何其他第三方。其他資料則用作記錄、鳴謝捐款和發出收據等工作。

 

個人資料之披露及轉移

在未得到您的同意之前,靈實絕不會向任何第三方披露及/或轉移您的個人資料。但於以下情況,靈實可能會披露及/或轉移您的個人資料:

  • 向受靈實委託及須受保密約束的服務供應商或承辦商,以協助靈實提供服務。
  • 當必須遵守法律、法庭命令或監管機構要求時。
  • 在獲得您事先同意的情況下作其他相關之用途。

所有轉交資料的第三方均僅限於執行相關職能,並有責任保障資料的私隱及保安。

 

個人資料保存及保安

靈實採取了適當的技術和行政措施,以保障所持有的個人資料免於遺失、未經授權的查閱、處理、刪除或使用。靈實會根據收集資料的目的及法律規定的要求,保存您的個人資料一段合理期間。當相關目的完成後,資料將會被安全刪除或匿名化處理。

 

您的權利

根據《個人資料(私隱)條例》,您有權查閱、更改、刪除或限制使用所提供的個人資料,及申請停止使用您的個人資料作推廣之用途,如欲提出相關要求,請以書面與我們的資料保障主任聯絡。靈實承諾於合理時間內回應您的查詢、要求或投訴。

 

聯絡我們

如對本私隱條款或您的個人資料使用有任何查詢或要求,請聯絡:

  • 網站登記及捐款事宜:

香港新界將軍澳靈實路七號

基督教靈實協會

傳訊及籌募部

電郵:crd@hohcs.org.hk

  •  其他查詢:

香港新界將軍澳靈實路七號

基督教靈實協會

資料保障主任

電郵:dpo@hohcs.org.hk

 

 

條款修訂

靈實會定期檢討私隱條款。本條款的最近更新日期為2025年9月25日。

 

適用文本

本章則之英文本與中文譯本文義如有歧異,概以英文本為準。

免責聲明

基督教靈實協會(下稱"本會")在本網頁所載的資料只供參考之用。雖然本會已盡力確保本網頁的資料準確,但本會不會保證該等資料均準確無誤。本會不會對任何錯誤或遺漏承擔法律責任。

 

如使用者由本會網頁連結至其他機構所提供的網頁,必須注意該等網頁是由網頁所屬機構編製及提供。本會不會對本網頁所連結的網頁內容負責,亦不會對因使用該等連結引致的損失或損害承擔責任。